Use of site
In general, you can visit this Site without telling us who you are or revealing Personal Data, except for your IP address. During your Site visit, we collect certain information, including but not limited to domain and host names, number of Site users, pages viewed, areas of interest of users and viewing patterns. This information allows us to better determine user needs and interests in order to drive improvements to Site content and functionality and to enhance the overall customer service experience. In case we collect your IP-Address or respective Personal Data during your visit, please see “Cookies” for more details.
Collection, processing and use of personal data/consent
We will inform you before we collect Personal Data from you and will make reasonable efforts to let you know at the time of collection how this Data will be processed and used. We will process or use your Personal Data if this is permitted by law or if you have declared your express consent. We collect process and use your Personal Data to the extent necessary for the following purposes:
- Site Registration
- Request for Information Regarding Product/Service
- Site Features and Updates
- Product/Service Enhancements and Information
- Live Chat Support
- Customer Service Support
- Sample Requests
- Sales Transaction Support
- Customize Account Preferences – Marketing Purposes
Usually, the Personal Data you provide voluntarily will only be used to respond to an inquiry you make or to process your request, e.g. to fulfill a legal obligation or a quasi-legal obligation with you. Personal Data collected from you may include your name, address, telephone, fax number, title/position, and company, mailing address or e-mail address, among other information. You may refuse any request for Personal Data. However, if you choose not to provide certain Personal Data, you may not be able to take advantage of certain Wirewerks programs and Site features.
In some cases it is necessary to ask for your express consent for legalization of the data processing and use. In particular we ask during the registration process for your consent to collect, use and process your Personal Data for marketing and advertising purposes, i.e. to contact you by post or mail in order to inform you about our products and services, offers and news. Furthermore, we ask for your consent into the transfer of your Personal Data to Wirewerks in Canada and United States and to any Wirewerks subsidiary or affiliate worldwide, or to third parties acting on our behalf for the purposes of processing and storage your data. You have always the possibility to revoke your consent. In this case you may not be able to take advantage of certain Wirewerks’ services and Site features.